Ping: transmit failed. general failure – reasons and solution
Yesterday I faced Internet connectivity issues on my computer, and the troubleshooting ended up with an error message
PING: Transmit failed. General Failure
I received this error when I ping the loopback address. I tried to ping a different loopback address, but that too faced the same fate.
However, I fixed the PING: Transmit failed General Failure error on my computer by following a set of troubleshooting methods.
This tutorial explains the reasons to receive PING: Transmit failed General Failure error and how to solve it.
Let you show you the screenshot I took from my Windows PC, before explaining the meaning of PING: Transmit failed General Failure message.
PING: transmit failed. General failure means I lost all the ping packets I sent to the loopback address.
C:Userssijugk>ping 127.0.0.21 Pinging 127.0.0.21 with 32 bytes of data: PING: transmit failed. General failure. PING: transmit failed. General failure. PING: transmit failed. General failure. PING: transmit failed. General failure. Ping statistics for 127.0.0.21: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
Reasons for Getting PING: transmit failed. General failure
One of the major reasons to receive PING transmit failed General failure error is the wrong TCP/IP and DNS settings. Firewall misconfiguration and Network adapter driver issues can also be a reason.
- Corrupted TCP/IP suite
- Misconfigured Firewall
- Outdated Network drivers or firmware
- DNS and other socket issues
- Other software or hardware errors
The solution for Ping: Transmit failed. General Failure
To fix the PING transmit failed General failure error, follow the instructions provided below.
- Reset the TCP/IP suite and Flush the DNS Cache on your computer
The first step to troubleshoot the PING transmit failed General failure error on a Windows computer is to perform flush DNS cache and reset TCP/IP suite.
- Disable Firewall (and other security programs ) and check for the issue: Sometimes you may get this message “PING: Transmit failed. General Failure” when firewall stops packets.
- Perform a System Restore to the last known good configuration
- Power Cycle the entire network:
To know more about this step, go to the link below.
How to perform the power cycle
- Update the Network Adapter driver:
To perform this step follow the instructions provided in the link below.
How to Update Adapter Driver from Device Manager
- Perform a Windows Socket Reset
Execute the following commands on command prompt to renew IP address and reset Windows Socket on your laptop.
- Update the modem and router (if any) firmware
Just like this guide for “Ping: Transmit failed. General Failure” error message, we have a troubleshooting guide for some other important Internet connectivity error messages.
Some of them with the connection error codes are Error 718: Connection was terminated, and Error 777: Connection Attempt failed.
When I optimized the Windows 10 settings on my laptop, I faced some similar ICMP error codes. Destination Net Unreachable and Destination Host Unreachable were the commonly occurred error messages.